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Corporate Office

Address :

Intec Capital Limited
702-704 & 708, Manjusha Building
57 Nehru Place,
New Delhi – 110019
customercare@inteccapital.com
+ 91 11 49446401 / 08
+ 91 11 46522238

Grievance Redressal Officer

Puhup Srivastav

708, Manjusha Building, 57,
Nehru Place, New Delhi-110019
gro@inteccapital.com
+91-11-4652 2200 / 300, Extn. 517
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Calls will be taken between 10.00 am to 5.00 pm on all working days (except Saturday and Sunday).

Customer Service and Grievance Redressal Mechanism (GRM)

Company has established simple and effective Customer Service and Grievance Redressal Mechanism for escalating customer complaints at various levels so that grievances / complaints can be resolved quickly, efficiently and satisfactorily.

Levels of escalation Name Email Address & Contact No.
Level-1 ( First Level) For the first time Customer Care Executive customercare@inteccapital.com Corporate Office: 708, Manjusha Building, 57, Nehru Place, New Delhi-110019 T +91-11-4652 2200 / 300
Level-2 (Second Level) If customer is not satisfied with the resolution provided at first level Raj Kumar Anand
(Customer Care Head)
raj.anand@inteccapital.com
Level-3 (Third Level) If customer is not satisfied with the resolution provided at second level Puhup Srivastav
(Grievance Redressal Officer)
gro@inteccapital.com
Level – 4 (Fourth Level) If customer is not satisfied with the resolution provided at third level General Manager dnbsnewdelhi@rbi.org.in Department of Non-Banking Supervision Reserve Bank of India 6,Parliament Street New Delhi – 110001 T 011-23714456

Note: If customer escalates the complaint at level 3 directly without going through the level-1 or level-2 respectively, the complaint shall be liable to be rejected or customer would be advised to use level-1 or level-2 of escalation

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